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Alinafe Online Ltd will choose how they share your personal information. The law gives you, the user, the right to stop Alinafe Online from sharing some of your information but not all.

Alinafe Online Ltd and its subsidiaries undertakes not to disclose any information about a User or a Third Party to some other person than the said user or third party except in circumstances where the user or the third party would oneself have deemed it in their interest to disclose such information to that other person, or in circumstances where the disclosure of such information to the recipient person is deemed to be in the business interest of the User or Third party concerned or in the circumstances where the user or the third party oneself is under compulsion of the law to supply the information concerned to appropriate law enforcing agency. 


The types of personal information we collect and share depend on the product or service you have with us. This information can include but will not be limited to : 

  • National Identification Details
  • Income
  • Accounts Details
  • Payment history
  • Credit history
  • Date of Birth
  • Contact Details

When you are no longer our customer, we may continue to share your information as described in this notice.


In the section below, we list the some of the ways we use  your information and in which usage we may be obliged to share your personal information with other persons:

  1. For our everyday business purposes - such as to process your transactions, maintain your user account(s), respond to court orders and legal investigations, or fulfil some lawful obligation
  2. For our marketing purposes - to offer our products and services to the public.
  3. For transacting with Alinafe Online Ltd and its subsidiaries.
  4. to fulfill your requests for services including performance of our obligation under the relating contracts,
  5. to contact you and conduct customer support,
  6. to deliver commodities, issue invoice and deal payment matters,
  7. to send notice or distribute announcement of our service,
  8. to conduct research and analysis of usage of our service,
  9. to provide our service safely including investigation and discovery of fraud or unauthorized access,
  10. to conduct sales promotion,
  11. to improve our services, and
  12. to provide anonymous reporting for internal and external clients.




Who We Are 



Alinafe Online Limited is private limited company incorporated in Malawi under the Companies Act, No. 15 of 2013 in the year 2019. 

What We Do 


How does ALINAFE Online protect my personal information? 

To protect your personal information from unauthorized access and use, we use security measures that comply with law. These measures include computer safeguards and secured files and buildings. 

We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.

How does ALINAFE Online collect my personal information? 

We collect your personal information, for example, when you

  • Open a user account
  • Access our website
  • Deal with our User

We may also collect your personal information when you have volunteered the same to us.

  • By visiting our Site or using our Site’s service, you are deemed to have agreed to the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Site.
  • Alinafe Online collects Personal Information when you register with the Site, when you use the Site’s services or when you visit pages of the Site.
  • When you register, we ask for information such as your name, phone number, email address and birth date. Subject to different type of our service, we further ask more detailed information such as gender, country of residence, ALINAFE account information and to submission of supporting documents for verification. Once you register with the Site and log in to our services, you are not anonymous to us





Your Right to Demand Disclosure, Ask to Edit /Delete and Stop to Use Your Personal Information

  • You may demand Alinafe Online to disclose collected Personal Information held by Alinafe Online. Provided, however, that Alinafe Online may reject such demand if it has legitimate reason under Personal Information Protection Law of Malawi.
  • You can edit or delete your Personal Information that Alinafe Online hold at any time by either contacting us or accessing your settings in the Site. Provided, however, that Alinafe Online may reject such demand if it has legitimate reason under Personal Information Protection Law of Malawi.
  • You may demand Alinafe Online to cease to use your Personal Information, share with or transfer it to third party if such Personal Information was illegally obtained, used, shared with or transferred beyond the legitimate purpose specified under this Privacy Policy or other notice. Provided, however, that Alinafe Online may reject such demand if it has legitimate reason under Personal Information Protection Law of Malawi.
  • The Procedure of your rights to demand disclosure or other rights set above (“Disclosure Rights Etc.”) is as follows;
    1. Information subject to Disclosure Rights Etc.; Personal Information registered by alinafe (“Registered Information”)
    2. Data subject who can demand Disclosure Rights Etc.: principal or agent on behalf of principal. Please note that in case of demand by agent, alinafe will ask to submit power of attorney.
    3. Method and Demand process of Disclosure Rights Etc or if you would like to delete members ID please write to: [email protected]. We will verify your identification. 



Changes or Revision to this Privacy Policy

  • Alinafe Online reserves the right to update this Privacy Policy at any time by revising the terms and conditions herein. Users are responsible for regularly reviewing these terms and conditions. Continued use of the Site following any such changes shall constitute the users' acceptance of such changes. 


Governing laws and Jurisdiction of this Privacy Policy

  • This Privacy Policy is governed by the Laws of Malawi. The Courts of Malawi have exclusive jurisdiction as the courts of first instance with regard to any actions arising in connection with this Privacy Policy.


Questions and Suggestions

  • If you have any questions regarding privacy, security, opting-out of e-mail offers or understanding how your Personal Information is being used, please contact our Customer Support at [email protected]